Honeywell CN80 Handheld Computer

Honeywell CN80 Soft Reset – Warm Boot

Perform a soft reset if applications stop working.

1. Press and hold the Power Button until the options menu appears.
2. Select Restart or Power > Restart depending on your computer model.
3. The device reboots.

Honeywell CN80 Hard Reset – Cold Boot

CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card. All un-saved data is lost after performing a hard reset.

To restart the computer if the touch panel display is unresponsive:

• Press and hold the Power Button for approximately 8 seconds until the computer restarts.

Honeywell CN80 Enterprise Reset

You can perform an Enterprise data reset if a reboot did not improve the condition and all other troubleshooting methods have not been resolved the issue. This method provides a clean configuration for troubleshooting by erasing all the data from the internal shared storage location on the mobile computer. Data is not erased from the IPSM card location.

Caution: An Enterprise data reset results in data loss, only perform this procedure if all other recovery methods have failed. All personal content is erased including, but not limited to emails, pictures, contacts, Google account information, system settings, and application settings.

Note: This method of recovery may not be available if your system administrator has set policies to prevent the reset use.

Before you begin

• If you recently reset your Google Account password, wait 24 hours before performing an Enterprise data reset.
• Make sure you have your screen lock password, PIN, or pattern if you activated one. You will need this to reset the mobile computer.
• If you have a Google Account, backup your data and settings to your Google Account so you can restore them if required.
• Connect the computer to an external power source or make sure you have a full battery charge.
• Make sure you have an Internet connection.

Enterprise Data Reset the Mobile Computer

1. Swipe up from the bottom of the home screen to access all applications.
2. Select Settings > System > Reset Options.
3. Tap Enterprise Data Reset.
4. Tap Erase All Data.
5. If prompted, type your screen lock security patter, PIN, or password, and tap Next.
6. Tap Erase Everything. A message appears informing you an Enterprise Data Reset is being performed.

Terminal will reboot.

Honeywell CN80 Factory Reset

A full factory reset should only be performed if you have exhausted all other troubleshooting options. This method reverts the mobile computer back to the factory state by erasing all data in Internal shared storage and the IPSM Card storage locations on the mobile computer.

Caution: A full factory reset results in data loss, only perform this procedure if all other recovery methods have failed and have no other option. All personal content is erased including, but not limited to emails, pictures, contacts, Google account information, system settings, and application settings.

Note: This method of recovery may not be available if your system administrator has set policies to prevent the reset use.

Before you begin

• If you added a Google Account to the mobile computer, make sure you have your Google username and password associated with the computer. If you do not have the username and password, you will not be able to use the mobile computer after the reset. This is a security measure that prevents unauthorized users from using the device if they try a Full factory reset.
• If you did not add a Google Account to the mobile computer, the extra security level is not enabled, and you will not need a Google username and password.
• If you recently reset your Google Account password, wait 24 hours before performing an Enterprise data reset.
• Connect the computer to an external power source or make sure you have a full battery charge.
• Make sure you have an Internet connection.

Factory Reset the Mobile Computer – From the Operating System

1. Swipe up from the bottom of the home screen to access all applications.
2. Select Settings > System > Reset Options.
3. Tap Erase All Data (Factory Reset)
4. Tap Reset Phone.
5. If prompted, type your screen lock security patter, PIN, or password, and tap Next.
6. Tap Erase Everything. A message appears informing you an Enterprise Data Reset is being performed.

Terminal will reboot.

Factory Reset the Mobile Computer – From the Bootloader/Recovery Mode

1. Press and hold the Power Button.
2. From the menu that will appear on the screen select to Power Off.
3. With the device off press and hold the Volume Down Button, while doing so press the Power Button.
4. In the bootloader, select “Recovery”.
5. While in recovery mode, press the Volume Down Button for 10 seconds to see all options.
6. Select “Wipe data/factory reset” and press the Power Button.
7. Select “Reboot System now” and press the Power Button.

Terminal will reboot.