Terms and Conditions

Our Standard Terms and Conditions covering website usage and promotions.

Last Updated 27/11/2023

Terms and Conditions

BIAS Technology Support Ltd Terms and Conditions authorizes you to copy documents published by BIAS Technology Support Ltd on the World Wide Web for personal or non-commercial use only, provided any copy of these documents that you make shall retain all copyright and other proprietary notices contained herein.

Except as expressly provided, nothing contained in this paragraph shall be construed as conferring any license or right under any BIAS Technology Support Ltd copyright.

No materials available on the BIAS Technology Support Ltd Web site may be stored, transmitted by any means (including but not limited to electronic, mechanical, scanning, photocopying or recording) without prior written permission of BIAS Technology Support Ltd.

Trademarks and Intellectual Property Disclaimer

BIAS, the BIAS logo, and all product names appearing on our Web sites are among the trademarks and/or service marks owned by BIAS Technology Support Ltd, or its subsidiaries or affiliates, and no trademark or service mark or other license is granted in connection with the materials contained on any BIAS Web site.

Nothing contained herein shall be construed as conferring by implication, estoppal or otherwise any license to any patent, trademark or other intellectual property right of BIAS Technology Support Ltd or any third party.

BIAS Technology Support Ltd makes no representations or warranties that any use of the information contained on this Web site will not infringe any such patent, trademark or other intellectual property right of BIAS Technology Support Ltd or any third party.

General Legal

Should you view the BIAS Technology Support Ltd Web site and respond with information (excluding personal information, which is addressed under the Internet Privacy Policy) including questions, comments or suggestions regarding the content of the BIAS Technology Support Ltd Web site, such information shall be deemed to be non-confidential and BIAS Technology Support Ltd shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation.

BIAS Technology Support Ltd shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.

BIAS TECHNOLOGY SUPPORT LTD MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OF ANY NATURE REGARDING THE INFORMATION OR THE PRODUCT TO WHICH THE INFORMATION REFERS.

The information on this Web site may include typographical inaccuracies.

Under no circumstances will BIAS Technology Support Ltd be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this Web site or any other Web site to which the BIAS Technology Support Ltd Web site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if BIAS Technology Support Ltd has been specifically advised of the possibility of such damages.

Battery Management Terms

Free evaluation up to a quantity of 30 individual batteries per shipment.

Customer must pay shipping fee’s when sending batteries into BIAS. If the customer would like the batteries returned then a shipping fee will be added.

Online RMA Terms

Software Upload

If customers express that terminals can be Formatted, Blanked or have their Operating Systems reloaded, resulting in all customers software and settings to be deleted, then BIAS Technology Support Ltd is not responsibility for any delays caused by the customer not supply the required software, configurations and loading information.

If the customer request the terminal to be returned blank (no software or configuration loaded) then it the customers responsibility to load their own software and configurations; BIAS Technology Support Ltd will note this on the returned Job Sheet.

If customers supply the relevant software, configurations and loading information then BIAS Technology Support Ltd will attempt a best effort to reload the software and application, but will not be held responsible for any errors or misconfiguration and any subsequent costs involved. It is the customers responsibility to qualify any software and configuration loaded by BIAS Technology Support Ltd and to report any errors.

Any software and configurations will remain with BIAS Technology Support Ltd for storage purposes only, but still remain intellectual property of the customer. BIAS Technology Support Ltd will delete the software and configurations at the customer’s request. All software falls under the data protection act.

Google

Very Important

Deregister any devices that are registered with Google’s Android Zero Touch Service before sending to Repair depot.

If a Product is registered with Google’s Android Zero Touch Service, it is Customer and/or End-User Customer’s responsibility to deregister such Product from the Google Android Zero Touch Service portal prior to returning the Product to BIAS. BIAS will not be responsible for any delay in Turnaround Time of the repair of such Product, if either the Customer or the End-User Customer fails to deregister the Product prior to returning the Product to BIAS for repair. BIAS will attempt to contact Company at the contact information provided by Company a total of 3 times either by phone call or email to inform Company of the delay of the repair to device(s) due to Company s failure to deregister its device(s).

If BIAS cannot fully test the terminal due to Google’s Android Zero Touch Service, then the terminal will not be covered under the 90 warranty period.

Promotions

Use of Free Shipping Promotion On 5 or More Repairs.

  1. Offer applies to all end users of BIAS Technology.
  2. Only Applies when 5 or more repairs are sent within one batch.
  3. Value Added Resellers (VARS) are excluded from this promotion.
  4. Promotion runs from 1st July 2024 until 23:59pm on 31st July 2024.
  5. Promotion Code must be either entered online via our Online RMA, by email or by phone at the time of requesting an RMA.
  6. Promotion discount will be shown and applied on repair and new equipment quotations.
  7. Offer is only valid on returning repaired units, customers who wish for their units to be returned un-repaired become void of this promotion.
  8. Free Shipping Is Within Mainland UK Only.
  9. Email proof may be required upon redemption.
  10. Cannot be used in conjunctions with any other offers.

Ice Cream Hunt 2024 : £5 Gift Voucher.

  1. Offer applies to customers and VAR’s of BIAS Technology.
  2. Offer applies to UK particpents only.
  3. No purchase necessary for entry to the draw
  4. Maximum number of gift vouchers available during the promotion is 20.
  5. Promotion runs from 1st June 2023 until 23:59pm on 31st June 2024.
  6. Only one permitted entry per user.
  7. Limited to 4 users per company/household.
  8. No cash alternative is available.
  9. By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion.
  10. Email proof may be required upon redemption.
  11. Cannot be used in conjunctions with any other offers.

Easter Egg Hunt 2024 : Luxury Lindt Chocolate Easter Egg.

  1. Offer applies to customers and VAR’s of BIAS Technology.
  2. Offer applies to UK participants only.
  3. No purchase necessary for entry to the draw
  4. By completing the form, you are entered into a draw for a chance to win a Luxury Lindt Easter Egg.
  5. Promotion runs from 27th March 2024 until 3:00pm on 7th April 2024.
  6. Only one permitted entry per user.
  7. Limited to 4 users per company/household.
  8. No cash alternative is available.
  9. By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the promoter, which are final in all matters relating to the promotion.
  10. Email proof may be required upon redemption.
  11. Cannot be used in conjunctions with any other offers.

Use of 20% Off Wireless Survey Promotion Code.

  1. Offer applies to customers and VAR’s of BIAS Technology.
  2. Promotion runs from 1st July 2024 until 23:59pm on 31st July 2024.
  3. Promotion Code must be either entered online via our Online Wireless Survey Form, by email or by phone at the time of requesting a Wireless Survey.
  4. Promotion discount will be shown and applied on wireless survey quotation.
  5. Email proof may be required upon redemption.
  6. Cannot be used in conjunctions with any other offers.

Buy 10 Repair Vouchers Get 2 FREE!

  1. Only one entry per customer/ business.
  2. Promotion runs from 1st July 2024 until 23:59pm on 31st July 2024.
  3. The price of the ‘Repair Vouchers’ is dependent on the model of scanner it is to be used with.
  4. The repair under this offer covers parts and labour. It does not however cover return shipping, any other charges such as import duty.
  5. By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion.
  6. Cannot be used in conjunction with any other offers/ promotions.
  7. Upon enquiry BIAS Technology require the customer to provide the full part numbers/ model number for the unit/s being covered.
  8. This offer excludes VAR (Value added resellers) Customers.

Christmas Hamper Prize Draw 2023.

  1. This prize draw is open to UK residents, excluding employees and their immediate families of the Promoter (BIAS Technology Support Ltd).
  2. No purchase necessary for entry to the draw.
  3. This prize draw will close on 8th December 2023 at 6pm GMT.
  4. Only one entry per person will be accepted throughout the duration of this promotion.
  5. Incorrectly completed or duplicate entries will not be processed and will not be entered into the prize draw.
  6. The prize winner will be drawn at random from all correct entries under independent supervision and notified by email or phone after the closing date.
  7. No cash alternative is available.
  8. If the prize winner cannot be contacted or does not respond within 5 days, the promoter reserves the right at its absolute discretion to withdraw prize entitlement and award the prize to a substitute winner drawn at the same time as the original.
  9. The prize winner may be required to take part in any publicity resulting from this promotion.
  10.  By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion.
  11. The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies.
  12. Proof of submission of entry is not proof of receipt of entry.
  13. To qualify for find the hamper extra entry on the website the user must use the name of the appropriate page
  14. Only qualified reviews submitted that can be tracked to the submitted user will allow an extra entry into the prize draw.

Please note any images of a hamper used in this promotion are for illustration purposes only, actual hamper received may be different from images

UEFA 2024 Sweepstake.

  1. This is open to UK residents, excluding employees and their immediate families of the Promoter (BIAS Technology Support Ltd).
  2. No purchase necessary to ente.
  3. Only one entry per person will be accepted..
  4. Incorrectly completed or duplicate entries will not be processed.
  5. No cash alternative is available.
  6. The prize winner may be required to take part in any publicity resulting from this promotion.
  7.  By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion.
  8. The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies.
  9. Proof of submission of entry is not proof of receipt of entry.

Send in 3 Repairs Get the Cheapest one Free Offer.

  1. Only one entry per customer/ business.
  2. Promotion runs from 1st January 2024 until 23:59pm on 31st January 2024.
  3. If the price of all three repairs falls into a comprehensive class then a surcharge will be applied.
  4. The repair under this offer covers parts and labour. It does not however cover return shipping, any other charges such as import duty.
  5. By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion.
  6. Cannot be used in conjunction with any other offers/ promotions.
  7. Upon enquiry BIAS Technology require the customer to provide the full part numbers/ model number for the unit/s being covered.
  8. This offer excludes VAR (Value added resellers).

BIAS Technology Support Ltd – Policies

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Environmental Policy

Privacy Policy

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Last Updated 27/11/2023