Request an RMA

Return Material Authorisation Form. This is where you can get an RMA at any time and get an RMA number.

Please use the below form for booking equipment in for repair.

By providing as much detail as possible it will help us track the equipment easily and allow our engineers to quickly find the fault/s reported. 

Once the form has been completed a unique RMA number will appear on screen, please note this number on the package when you are ready to ship the units to us. A confirmation email will also be sent to the email address provided as well as our operations department containing the equipment details and the RMA number allocated.

Very Important

Deregister any devices that are registered with Google’s Android Zero Touch Service before sending to Repair depot.

If a Product is registered with Google’s Android Zero Touch Service, it is Customer and/or End-User Customer’s responsibility to deregister such Product from the Google Android Zero Touch Service portal prior to returning the Product to BIAS. BIAS will not be responsible for any delay in Turnaround Time of the repair of such Product, if either the Customer or the End-User Customer fails to deregister the Product prior to returning the Product to BIAS for repair. BIAS will attempt to contact Company at the contact information provided by Company a total of 3 times either by phone call or email to inform Company of the delay of the repair to device(s) due to Company s failure to deregister its device(s).

If BIAS cannot fully test the terminal due to Google’s Android Zero Touch Service, then the terminal will not be covered under the 90 warranty period.

 

To request an instant RMA number without logging unit details

    * Required Fields

    Full Name: *

    Company: *

    Telephone No.: *

    E-Mail Address: *

    Return Address: *

    Make Model: *

    Quantity: *

    Cover:.: *

    Notes: *

    Additional / Relevant Information:

    Please Tick Below If You Give Permission For BIAS To Format Or Reinstall The Operating System On The Terminals.

    Yes I Give Permission

    By Ticking Above We Strongly Advise You Send Us Any Software And Configurations To Be Reloaded Onto The Unit/s.

    Otherwise Please Tick Below If You Give Permission For BIAS To Return the Terminals Blank.

    Yes I Give Permission

    Enter Your Promo Code Below

    Please prove you are human by selecting the flag.

    Tick To Agree To Our Terms And Conditions

    Click Here

    Request an RMA for up to 21 units.

      * Required Fields

      Full Name: *

      Company: *

      Telephone No.: *

      E-Mail Address: *

      Return Address: *

      --Details For Unit 1 (Required)--

      Product Manufacturer: *

      Model: *

      Serial No.: *

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description: *

      Notes / Accessories Sent:

      -------Details For Unit 2-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 3-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 4-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 5-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 6-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 7-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 8-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 9-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 10-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 11-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 12-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 13-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 14-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 15-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 16-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 17-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 18-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 19-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 20-------

      Product Manufacturer:

      Model:

      Serial No.:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      -------Details For Unit 21-------

      Product Manufacturer:

      Model:

      Serial No:

      Customer Reference:

      External Ticket Number:

      Contract Number:

      Fault Description:

      Notes / Accessories Sent:

      Additional / Relevant Information:

      Please Tick Below If You Give Permission For BIAS To Format Or Reinstall The Operating System On The Units Above.

      Yes I Give Permission

      By Ticking Above We Strongly Advise You Send Us Any Software And Configurations To Be Reloaded Onto The Unit/s.

      Otherwise Please Tick Below If You Give Permission For BIAS To Return the Terminals Blank.

      Yes I Give Permission

      Enter Your Promo Code Below

      Please prove you are human by selecting the house.

      Tick To Agree To Our Terms And Conditions

      Click Here

      Status: Online

        * Required Fields

        Full Name: *

        Company: *

        Telephone No.: *

        E-Mail Address: *

        Return Address: *

        --Details For Unit 1 (Required)--

        Product Manufacturer: *

        Model: *

        Serial No.: *

        Customer Reference:

        External Ticket Number:

        Contract Number:

        Fault Description: *

        Notes / Accessories Sent:

        -------Details For Unit 2-------

        Product Manufacturer:

        Model:

        Serial No.:

        Customer Reference:

        External Ticket Number:

        Contract Number:

        Fault Description:

        Notes / Accessories Sent:

        -------Details For Unit 3-------

        Product Manufacturer:

        Model:

        Serial No.:

        Customer Reference:

        External Ticket Number:

        Contract Number:

        Fault Description:

        Notes / Accessories Sent:

        -------Details For Unit 4-------

        Product Manufacturer:

        Model:

        Serial No:

        Customer Reference:

        External Ticket Number:

        Contract Number:

        Fault Description:

        Notes / Accessories Sent:

        -------Details For Unit 5-------

        Product Manufacturer:

        Model:

        Serial No.:

        Customer Reference:

        External Ticket Number:

        Contract Number:

        Fault Description:

        Notes / Accessories Sent:

        -------Details For Unit 6-------

        Product Manufacturer:

        Model:

        Serial No:

        Customer Reference:

        External Ticket Number:

        Contract Number:

        Fault Description:

        Notes / Accessories Sent:

        Additional / Relevant Information:

        Please Tick Below If You Give Permission For BIAS To Format Or Reinstall The Operating System On The Units Above.

        Yes I Give Permission

        By Ticking Above We Strongly Advise You Send Us Any Software And Configurations To Be Reloaded Onto The Unit/s.

        Otherwise Please Tick Below If You Give Permission For BIAS To Return the Terminals Blank.

        Yes I Give Permission

        Enter Your Promo Code Below

        Please prove you are human by selecting the truck.

        Tick To Agree To Our Terms And Conditions