Zebra PS20 Personal Shopper Series

Zebra PS20
Zebra PS20
Zebra PS20

Zebra PS20

THE ULTIMATE PERSONAL SHOPPING SOLUTION FOR YOUR CUSTOMERS AND YOUR STORE ASSOCIATES IN ONE DEVICE

Give your customers the ultimate personalised shopping experience in the palm of their hands. Shoppers simply pick up the Zebra PS20 as they enter your store when they grab their cart so they can scan and bag as they shop. In real-time, they’ll know how much is in their basket, where to find the best deals, and experience instantaneous checkout.

The PS20 personal shopping solution builds on the successful, proven MC18, adding features that propel this ‘double-duty’ device to the head of its class. It delivers revolutionary in-store service to your customers while adding increased productivity for your staff. Store associates can click and collect items for online order fulfilment, perform price cheques, provide in-aisle customer assistance and perform line busting to help customers check out quickly.

Retailers get the most rugged solution in its category with advanced features that deliver unmatched functionality. Customers get a hassle-free, personalised shopping experience with dynamic couponing and assisted selling with suggested complementary items. And hands-free scanning makes shopping even easier to get in and out of the store faster — no long lines, stress or delays – eliminating abandoned baskets and lost sales.

Need help? The microphone provides voice support so customers can instantly reach a store associate for assistance — or interact with a digital assistant. And new indoor positioning guides customers through the most efficient path to collect their items. And the PS20 isn’t just for grocery stores. Elevate and personalise your customer’s in-store shopping journey in any retail setting, from gift registries, returns and do-it-yourself stores to hardware and big box stores.

ADVANCED FEATURES

Android provides instant familiarity. The advanced touchscreen works when wet and is easy to see in virtually any lighting condition. Advanced scanning technology means easy first-time every-time capture of virtually every 1D, 2D electronic and printed barcode – including Digimarc support. Rich locationing support delivers one-to-one personalised coupons, discounts, shipping paths and more.

BACKWARDS CAPABILITY

Since you can use all of your existing MC18 accessories with the new PS20, you can upgrade cost-effectively to the very latest in personal shopping technology. No need to change cradle displays, regardless of whether you use the flexible 3-in-1 space-saving cradle in high-density, super high-density or desk-mount configurations.

FOUR NEW MOBILITY DNA APPS

Get the ultimate in value-add features only from Zebra. WorryFree WiFi provides the best possible WiFi connection through advanced radio technology. PowerPrecision Console makes it easy to identify and remove ageing mobile computer batteries. LifeGuard’s new Analytics brings end-to-end revolutionary control and simplicity to the OS update process. And StageNow’s new Restricted Mode allows you to choose which Google Mobile Services you want to enable.

Zebra PS20 Personal Shopper 

DELIVER THE ULTIMATE IN-STORE SHOPPING EXPERIENCE

Give every customer that enters your store the ultimate personalised shopping experience with the next generation shopping assistant, the Zebra PS20 Personal Shopper.

Dimensions

2.95 in. H x 8.58 in. L x 3.09 in. W

7.50 cm H x 21.80 cm L x 7.86 cm W

Operating System

Android 11; upgradeable to Android 13

Drop Spec

Multiple 4 ft./1.2 m drops to concrete over the entire operating temperature range

Weight

290g

 CPU

Qualcomm Snapdragon™ 660 octa-core, 2.2 GHz 

Tumble Spec

1,000 1.64 ft./0.5 m tumbles at room temperature

Industry Use

Retail

Zebra PS20 Personal Shopper Spec Sheet
Zebra PS20 Personal Shopper Quick Start Guide MN-003318-03 Rev. A
Zebra PS20 Personal Shopper Product Reference Guide for Android 9.0 Pie (en) MN-003570-02EN Rev. A
Zebra PS20 Personal Shopper Product Reference Guide for Android 10 (en) MN-003829-03EN Rev. A
Zebra PS20 Product Page

PS20 How-To-Videos, Manuals, and Drivers

PS20 Partner Applications – specialised software partners provide best-in-class applications to support the PS20 shopper device.

Request a Repair

If you have a problem with your Zebra PS20 then pleaase use the link below to get an online RMA

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Zebra PS20 Knowledge Base

Soft Reset - Warm Boot

Zebra PS20 Soft Reset – Warm Boot

Perform a soft reset if applications stop working.

  1. Press and hold the Power button until the menu appears.
  2. Touch Restart.
  3. The device reboots.
Hard Reset - Cold Boot

Zebra PS20 Hard Reset – Cold Boot

CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data corruption to the microSD card. All un-saved data is lost after performing a hard reset.

Perform a hard reset if the device stops responding.

  1. Simultaneously press and hold the Power, Scan Button for at least four seconds.
  2. When the screen turns off, release the buttons.
  3. The device reboots
Enterprise Reset

Zebra PS20 Enterprise Reset

An Enterprise Reset erases all user data in the /data partition, including data in the primary storage locations (/sdcard and emulated storage).
Before performing an Enterprise Reset, provision all necessary configuration files and restore after the reset.

Downloading the Enterprise Reset Package

To download the system update package:

  1. Go to the Zebra Support & Downloads web site, www.zebra.com/support/mobile_computers.
  2. Download the Enterprise Reset file to a host computer. 

Using microSD Card

It is strongly recommended that prior to use, you must format the microSD card on the device.

  1. Copy the Enterprise Reset zip file to the root of the microSD card.
    1. • Copy the zip file to a microSD card using a host computer (see USB Communication for more  information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
    2. • Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
  2. Press and hold the Power button until the menu appears.
  3. Touch Reboot.
  4. Touch OK. The device resets.
  5. Press and hold the Scan Button/Trigger until the device vibrates. The System Recovery screen appears.
  6. Press the Up and Down buttons to navigate to apply from sdcard.
  7. Press the Enter button.
  8. Press the Up and Down buttons to navigate to apply from adb.
  9. Press Enter.
  10. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
  11. Press the Enter button.
  12. Use the Up and Down buttons to navigate to the Enterprise Reset file.
  13. Press the Power button. The Enterprise Reset occurs and then the device returns to the Recovery screen.
  14. Press the Power button.

Using ADB

To perform an Enterprise Reset using ADB:

  1.  On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
  2. Touch System > Developer options.
  3. Slide the switch to the ON position.
  4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box appears.
  5. Touch OK.
  6. On the host computer, open a command prompt window and use the adb command: adb devices.
    The following displays:
    List of devices attached
    XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
    NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
  7. Type: adb reboot recovery
  8. Press Enter. The System Recovery screen appears.
  9. Press the Up and Down buttons to navigate to apply from adb.
  10. Press Enter.
  11. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
  12. Press Enter.
  13. On the host computer command prompt window type: adb sideload where: = the path and filename of the zip file.
  14. Press Enter. The Enterprise Reset package installs and then the Recovery screen appears.
  15. Press the Enter button to reboot the device.
Factory Reset

Zebra PS20 Factory Reset

A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a previous operating system version, re-install that operating system image. See Performing a System Update for more information.

Downloading the Factory Reset Package

To download the Factory Reset package:

  1. Go to the Zebra Support & Downloads web site, www.zebra.com/support/mobile_computers.
  2.  Download the appropriate Factory Reset file to a host computer.

Using microSD Card

  1.  Copy the Factory Reset zip file to the root of the microSD card.
    1. Copy the zip file to a microSD card using a host computer (see USB Communication for more information) and then installing the microSD card into the device (see Replacing the microSD Card for more information).
    2. Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
  2. Press and hold the Power button until the menu appears.
  3. Touch Reboot.
  4. Touch OK. The device resets.
  5. Press and hold the Scan Button/Trigger until the device vibrates. The System Recovery screen appears.
  6. Press the Up and Down buttons to navigate to apply from sdcard.
  7. Press the Enter button.
  8. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
  9. Press the Enter button.
  10. Use the Up and Down buttons to navigate to the Factory Reset file.
  11. Press the Power button. The Factory Reset occurs and then the device returns to the Recovery screen.
  12. Press the Power button.

Using ADB

To perform an Factory Reset using ADB:

  1. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
  2. Touch System > Developer options.
  3. Slide the switch to the ON position.
  4. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box appears.
  5. Touch OK.
  6. On the host computer, open a command prompt window and use the adb command: adb devices.
    The following displays:
    List of devices attached
    XXXXXXXXXXXXXXX device (where XXXXXXXXXXXXXXX is the device number).
    NOTE: If device number does not appear, ensure that ADB drivers are installed properly.
  7. Type: adb reboot recovery
  8. Press Enter. The System Recovery screen appears.
  9. Press the Up and Down buttons to navigate to apply from adb.
  10. Press Enter.
  11. Use the Up and Down buttons to navigate to Full OTA Package or Diff OTA Package.
  12. Press Enter.